Terms & Community Guidelines
1. Who may submit
You must be at least 18 and submit a review only about a property you personally rented or occupied as a tenant. Proof of tenancy is optional: if provided and confirmed, the review is labelled “Lease confirmed”; otherwise it may be published as “No confirmed lease” after the applicable checks.
2. What “Lease confirmed” means
“Lease confirmed” means that provided evidence allowed us to confirm that the reviewer rented the property. “No confirmed lease” means that no proof was provided or the proof did not support confirmation; it does not automatically mean the review is false. We do not independently certify every statement, opinion, allegation or conclusion in a review.
3. Community Guidelines
Reviews should describe the rental experience and the property. Do not submit:
- threats, harassment, hate or discriminatory attacks;
- phone numbers, private email addresses, bank information, government ID information or other unnecessary personal data;
- irrelevant information about a landlord’s family, health, private life or other third parties;
- content you know to be false, fabricated or materially misleading;
- unsupported criminal accusations stated as established fact;
- impersonation, spam, advertising, extortion or attempts to manipulate ratings/votes;
- content that is unlawful or infringes another person’s rights.
You may describe what happened to you, distinguish facts from opinions, and explain disputes in fair and specific language.
4. Proof and privacy
If you choose to provide proof, upload only what is needed to establish the tenancy and redact unrelated sensitive information. Raw proof is private and subject to the retention periods in the Privacy Policy.
5. Publication and moderation
Submission does not guarantee publication. We may reject, edit for privacy/safety, temporarily restrict, or remove content that breaches these rules or applicable law. We aim to make moderation decisions diligently and without favouring landlords or tenants simply because of their role.
6. Reports and illegal-content notices
Anyone may report a specific review. Formal illegal-content notices should identify the exact content, explain why it is alleged to be unlawful, provide the required contact information, and include a good-faith accuracy statement. Ordinary reports do not automatically hide a review. A serious report alleging illegal content, a privacy/personal-data issue, or serious threats/harassment requires email confirmation and may temporarily hide the review while moderation is pending.
7. Corrections, withdrawal and disputes
A reviewer may ask to correct or withdraw their review. A person affected by a review may report it and provide relevant information. Where we restrict content and have a usable contact channel for the contributor, we aim to explain the decision and available way to challenge it.
8. Voting
Voting is a lightweight community feature, not an election or a factual-verification mechanism. A verified email address may be required to enforce one voting identity. Automated voting, multiple identities created to inflate votes, coordinated manipulation and attempts to bypass anti-abuse controls are prohibited. We may exclude suspicious votes.
9. Licence
By requesting publication, you grant JustToMakeSure a non-exclusive, worldwide licence to host, display, format and reproduce the submitted review as needed to operate the service, subject to your applicable privacy and withdrawal rights.
10. No professional advice
Reviews are user-generated experiences. The service does not provide legal, financial, building-inspection or professional property advice. Users should perform their own due diligence before entering a lease.
11. Availability and changes
Features may change, be suspended or be discontinued. These terms may be updated. Mandatory consumer and other applicable laws remain unaffected.
12. Formal dispute review and Platform determination
A person directly affected by an eligible review may request a formal contradictory review. The initiator provides their private identity, relationship to the review, disputed facts and arguments, then pays a fixed €5.00 fee. The fee covers case handling and premium analysis; it does not guarantee any particular outcome.
After payment is confirmed, a 7-day response window opens. When the other party can be contacted, they may provide their version and, if they choose, private evidence during that period. If they cannot be contacted or do not respond, the procedure continues when the response window expires and the platform assesses the information available. The platform may keep the review, keep it with a context note, request an edit, temporarily hide it, remove it, or find the evidence insufficient. Safety and moderation controls remain paramount: a dispute process cannot force content back online where it remains restricted for safety or compliance reasons.
Platform determination. This platform determination expresses only the platform's assessment based on the material submitted to it. It is not a court decision or legal advice and does not bind either party or any court. If the disagreement continues, the parties remain free to bring the matter before the competent courts.
13. Editing a published review
A review author may request a secure edit link sent to the private email address already associated with the review. The link is one-time use and expires after one hour.
The property address cannot be changed. The author may correct the permitted review fields, including the public display name, tenancy dates, ratings, deposit status, comment, and landlord/owner name. The landlord/owner name remains private: it is never published and is used only for internal consistency checks, including checks against any lease document and automated/API verification.
Proof of tenancy may be kept, added, replaced, or removed. Once changes are submitted, the public review is temporarily removed and the proposed version goes through the applicable checks before it can be republished. The public review reference and existing votes are preserved.
Editing is unavailable while a formal dispute review, moderation case, or quarantine is active. It becomes available again after the relevant platform determination or closure.
Questions and Answers under a review
A published question is tied to one specific rental review and must stay focused on the property, building, immediate surroundings, management, or a concrete point in that review. This feature is not a general discussion area or free-form comment thread.
To ask a question, the user chooses a public display name and provides a private email. Every new question requires a new 6-digit code verification and anti-bot check. The private email is used for that verification, answer notifications, anti-abuse controls, and deletion authorization; it is never displayed publicly.
Only the review author may answer. Their identity is confirmed using the existing private email already associated with the review, which is also used to notify them of a new question. Verification opens a review-scoped answering session and does not turn the feature into user-to-user messaging.
Questions and answers are subject to automatic moderation before publication. They may be rejected, hidden, or removed for insults, harassment or threats, privacy or personal-data violations, a serious unsupported accusation, spam, advertising, impersonation, illegal content, or off-topic content. A rejected text is not silently rewritten: the user must rewrite it and start a new verification.
A published question cannot be edited and can have only one answer. After email verification, the questioner may request deletion; the question and its answer then disappear together from public display. Limited private security, moderation, and audit data may still be retained under the Privacy Policy and applicable legal requirements.
Member account and access to reviews
Access to real review locations and review content requires an account with a verified email and an active membership. After account creation, access remains locked until one eligible rental contribution is accepted. Proof of tenancy remains optional. Before unlock, the public map may show approximate markers indicating that a review exists in an area. Each marker is deliberately displaced on the server and remains within one kilometre of the real property; the exact address, ratings, review text, reviewer identity and other details remain hidden until access is unlocked.
Account deletion and review withdrawal
You may request deletion of your account. The service offers two technical choices: keep published reviews in pseudonymised form, or request that they be removed from catalogue visibility. Private or audit information may still be retained where required by applicable law, a dispute, security controls, or an applicable retention period. Voluntarily removing an already qualifying review does not automatically revoke access already earned.
Cartography and map data
The service’s interactive maps are rendered with MapLibre GL JS and use OpenFreeMap tiles/styles, based on OpenMapTiles and data from OpenStreetMap and its contributors, available under the Open Database License (ODbL). On mobile, licence details are also accessible from the discreet information button when the map is opened fullscreen.